[Introduction]
Our company operates table tennis facilities and shops with the philosophy of "bringing health and smiles to the local community through table tennis," and we strive to provide high-quality and enjoyable services. We sincerely respond to the valuable opinions and requests we receive from our customers and aim to create an environment that satisfies them.
However, a small number of customer actions that constitute customer harassment can threaten the safety and mental health of employees and can impair the quality of service and working environment. We consider it a crucial corporate responsibility to protect an environment in which employees can work with peace of mind, and have established the following policy.

[Our company's definition of customer harassment]
Customer complaints or actions that, in terms of their demands or manner, are socially unacceptable and harm the work environment or mental health of employees.

[Actions covered]
The following actions may constitute customer harassment:
- Abusive language, violence
Threats and intimidating behavior
- Invasion of privacy, unauthorized photography, recording, and video recording.
- Remarks that deny a person's character, insults, and slander
- Requests for services or responses that deviate from socially accepted norms.
- Unreasonable demands for apologies or product exchanges
• Repeated requests and prolonged detention
- Defamation on social media and the internet
- Any other actions that endanger employees or other customers.

[Responding to Customer Harassment]
1. Dealing with external parties
If reasonable discussion is difficult, we may discontinue providing services.
If there is a concern of harm, we will cooperate with the police and lawyers and take legal action.

2. Strengthening the internal structure
We will establish a contact point where employees can report customer harassment and set up a system to address it.
We will provide physical and mental care to affected employees and ensure a safe working environment.
We will develop a response manual and promote its dissemination and training to employees.

[A request to our customers]
Our company strives to ensure that all our customers can enjoy table tennis with peace of mind. At the same time, it is also important that our employees can work in a healthy environment. We ask for your understanding and cooperation in using our services while respecting each other's human rights and dignity and maintaining healthy communication.

January 13, 2025
Kenji Nada, President and Representative Director